Terms of Use

These Terms of Use ("Terms") constitute a binding agreement between you ("User") and Veyronix Technology Private Limited hereby referred to as “Genixpay” ("Genixpay", "we", or "our") governing your access to and use of all services, tools, platforms, applications, websites, APIs, and related offerings provided by Genixpay. By accessing or using any part of the Genixpay platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, including any additional guidelines, rules, policies, or terms referenced herein or otherwise made available by Genixpay. Continued usage of our services implies your acceptance of these conditions in full.

To use Genixpay services, you must be at least 18 years of age and possess the legal capacity to enter into contracts. You agree to provide accurate, current, and complete registration information and maintain the security of your login credentials. Genixpay reserves the right to suspend or terminate access in case of false or misleading information. Additionally, as per regulatory requirements, Know Your Customer (KYC) documentation is mandatory for all users. Failure to provide adequate and verified KYC may result in restricted access or withheld settlements.

Genixpay offers a range of utility and financial services including but not limited to Aadhaar Enabled Payment System (AEPS), Domestic Money Transfer (DMT), Bharat Bill Payment System (BBPS), PAN Card services, Micro ATM (MATM) solutions, and identity verification APIs. The platform may facilitate financial transactions, settlements, and reporting in connection with these services. However, Genixpay operates as a technology service provider and not as a financial institution. All services are provided on a best-effort basis and subject to availability and uptime commitments outlined in specific service-level documents.

Users must not use the services for any unlawful purpose or in violation of any applicable laws and regulations. This includes but is not limited to, the processing of transactions linked to prohibited goods, impersonation, dissemination of offensive content, breach of third-party intellectual property rights, use of bots or crawlers, or any activity that may interfere with or disrupt the functioning of the services. Users are solely responsible for any legal consequences arising from the misuse of Genixpay’s services or breach of these Terms.

All intellectual property including software, designs, logos, source code, trademarks, and service configurations are owned by or licensed to Genixpay. No part of the platform or service offering may be copied, reverse-engineered, modified, distributed, or otherwise exploited for commercial purposes without explicit written consent. Use of APIs and SDKs must conform to documentation guidelines and brand use policy. Any breach may result in legal action, including suspension or permanent termination of services.

Genixpay is committed to the protection of user data in compliance with the Digital Personal Data Protection (DPDP) Act, 2023. The platform collects and processes data including identity details, transaction history, location metadata, and contact information. This data is encrypted in storage and transit and only shared with third parties under contractual obligations or legal mandates. Users retain the right to access, modify, and delete their personal data, subject to retention timelines required by law or financial regulators.

Genixpay reserves the right to suspend or terminate access to services for any user found to be in violation of these Terms, applicable laws, or any conduct that in Genixpay’s reasonable opinion poses reputational, financial, or compliance risk. In such cases, any outstanding settlements may be withheld until a final resolution is determined. Users may also request account closure by written notice, subject to settlement of outstanding dues and data archival policies.

To the extent permitted by applicable law, Genixpay shall not be liable for any indirect, incidental, consequential, punitive, or exemplary damages including loss of profits, data, goodwill, or service interruptions arising from the use or inability to use the platform. Total aggregate liability under these Terms shall be limited to the service fees paid by the user in the six months preceding the claim. This clause survives the termination or suspension of services.

These Terms shall be governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the competent courts in Delhi. Users agree to attempt an amicable resolution before resorting to legal proceedings. Genixpay may provide an escalation matrix and grievance redressal mechanism to address such issues internally before legal action is initiated.

All notices, disclosures, and communications shall be provided electronically via the platform interface or to the registered email address of the user. Users are responsible for ensuring the accuracy of their contact details and reviewing notices. Notices shall be deemed delivered twenty-four hours after dispatch or posting.

For any queries, disputes, or complaints relating to the Terms or platform usage, users may contact Genixpay’s Data Protection Officer or Grievance Officer at the official address or email provided on the website. The officer shall acknowledge the complaint within prescribed time limits and ensure its resolution in accordance with applicable law.

Email: info@genixpay.com
Phone: +91-120-4352992
Address: EE-4, Sector 3, First Floor Gautam Buddha Nagar Noida, Uttar Pradesh, India

By using our services, you acknowledge and consent to the practices described in this Privacy Policy.